Rest of the world: € 0 - € 250: Delivery costs € 31 € 250+: Free delivery
Deliveries within the Netherlands and Belgium: We offer free shipping to our customers in the Netherlands and Belgium. Orders placed on working days before 4 pm will be processed the next working day if the product is in stock. Depending on our delivery courier, this order will arrive at your doorstep within 2-5 business days.
Collect at our Amsterdam store You also have the option to collect the product from our store at Haarlemmerdijk 143 in Amsterdam. You will receive an email from us as soon as you can pick up your purchase. Mostly it is in between 1-3 days.
Deliveries within the European Union: It takes 7 to 10 working days.
Deliveries in all other countries: It takes 9 to 12 working days.
Right after you've placed an order, you will receive a confirmation email. Your order will be processed as soon as possible. Once your order is ready to be shipped, you will receive an additional email with the tracking information. You can use this information to track the shipment of your order until it is delivered.
Pick up at our Amsterdam store If you choose to pick up your order at our Amsterdam Centre store we will send you an email as soon as you can pick up your purchase. Mostly it is in between 1-3 days.
Pick up in Amsterdam-Centre We offer you the option to collect your order from our store at Haarlemmerdijk 143 in Amsterdam (if it is in stock in their warehouse)/. You will receive an email from us as soon as you can pick up your purchase. Mostly it is in between 1-3 days. You can check this option during check out.
Pick up in other stores If you want to pick up your order in Amsterdam Oud-West, Haarlem or Antwerpen, please contact us.
Check your email You will receive an email from us as soon as you can pick up your purchase in Amsterdam Haarlemmerdijk. Mostly it is in between 1-3 days.
RETURNS AND REFUNDS
Oh no! You are not satisfied with your purchase? It is possible to return your item(s) within 14 days to the address below. Please be aware that all responsible return costs will be at your expense.
Return your order by post JUTKA & RISKA Haarlemmerdijk 143 1013 KG Amsterdam The Netherlands
Return your order at our store You can return your order within 14 days at one of our stores. We will issue a refund to your bank account (we do not refund the return amount in cash).
Our return policy Items must be unworn with original tags attached and returned in their original packaging.
We will not take back damaged,worn, washed or used items in any way.
Please use the return address label that comes with the order and make sure your order number is visible.
Return shipping costs will be at your expense.
You have 14 days from receipt of your order, to advise us of your intention to return or exchange. You then have a further 14 days to return the goods back to us. Returns outside this period may not be accepted.·
JUTKA & RISKA is not liable for any return packages that may become lost or stolen in-transit.
Please keep your proof of postage and/or return tracking number when shipping back your returns.
Returns are processed within 5-7 business days after your item(s) are delivered to us.
We will issue a refund to your bank account. This may take up to 10 working days.
If you are not satisfied with a product, it is possible to return it (within 14 days after receiving) to the following address:
JUTKA & RISKA Haarlemmerdijk 143 1013 KG Amsterdam The Netherlands
Use the return address label that comes with the order and make sure your order number is visible.
JUTKA & RISKA will NOT pay the return costs.
All returned products must come back in the same condition as you received them in, within 14 days. See our Return Policy.
Return to the store in Amsterdam, Haarlem, Antwerpen You can just drop by to return your order in the Amsterdam, Haarlem or Antwerp shop. We will issue a refund to your bank account (we do not refund the return amount in cash).
Always! We are here to help you! Please get in touch with us and we will answer all your questions. See our Contact page for our contact details.
We do our best to get re stock in popular items, however due to the limited nature of some of the products this is not always possible. In case you want to be sure that the product is (coming back) in stock, do not hesitate to contact us.
It may occur that you’ve seen one of our items in one of our stores and you can't find it online. If an item is available to order online this means the item is in stock. However, from time to time, due to the high rate of sales both in our stores and online, there may be some discrepancies. We suggest keeping an eye on our website on a regular basis, as the item might get restocked.
If an item is available to order online then this means the item is in stock. However, from time to time, due to the high rate of sales both in our stores and online, there may be some discrepancies. We will inform you as soon as possible, via email, if a product is out of stock. In case you want to be sure that the product is in stock, do not hesitate to contact us. See our Contact page for our contact details.
More info about the fit, colour and fabric of each item can be found in our product descriptions. If you need further help, please feel free to contact us. We are more than happy to help you!
Make sure to check your spam inbox, sometimes the order confirmation ends up there. If your payment has been processed and you haven’t received a confirmation email , please get in touch with us. Was the money not transferred? In that case, the payment failed. You can place your order again.
We’re sorry that the item that you purchased is damaged. You can contact us via phone or email and we'll provide you with a solution as soon as possible. Please do not send damaged items back to us without contacting us first. You will need an authorization code to ship back a damaged product. See our Contact page for our contact details.
Our team instantly processes your order as soon as you’ve placed it. We do this to ensure the quickest delivery possible. If you wish to cancel or change your order, please contact us immediately. We will look into the status of your order and if it hasn’t been processed yet, we are able to cancel or change the order for you. If it’s too late to cancel your order, just return your item(s) and you will get a refund.
You can pay for your order with the following options: iDeal (NL) Bancontact (BE) AfterPay (coming soon) Creditcard (Visa, Maestro, Mastercard)
Our payment provider is: Shopify Payments / Stripe Payments United Kingdom Ltd.
Yes! The payments in our online store happen securely. Transactions are secured and hosted by Shopify Payments.
You can find your invoice in your account and in the email you received from us containing your order confirmation.
Did your credit card payment get declined? Payments made with a credit card are checked for fraud. Was your payment declined unjustly? Unfortunately, we can't tell you why. Please contact your bank.
An account on our website makes your live more easy. It is faster to place an order because your adress details will be filled in automatically. And all your orders and invoices are accessible in your account.
No. You can order without an account too. As soon as you are ready to check out you have the option to sign in or to continue without an account. It is up to you!
We ask for your email adress and password to login. If you have forgotten your password, you can easily recover it. Go to: Account > forgot password.
Give us a call: +31 (0)6 246 685 93 Chat: live chat with us on Facebook Messenger or Insta. Email us:email@example.com We will answer you as soon as possible and always within a day. Promise!
You are always welcome in one of our stores for inspiration or shopping.
JUTKA & RISKA | Amsterdam Centre Haarlemmerdijk 143 1013 KG Amsterdam +31 (0)6 246 685 93
JUTKA & RISKA | Amsterdam Oud West Bilderdijkstraat 194 1053 LE Amsterdam +31 (0)20 618 80 21
You can contact our stores directly. They are always happy to hear from you, so please do get in touch.
The stylists in our shops help you express yourself personalised to your style and budget. They give you personal styling tips and help you to make the best choices. We believe everyone has a unique personality that has to be seen. We help you experience your creativity and feel the power to be yourself.